Last Updated: February 24, 2026

Welcome to WaFlo (“we,” “our,” or “us”), a service provided by Crown Softech Ltd. By accessing or using our website (waflo.net) and our multi-channel customer engagement platform (the “Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

1. Description of Service

WaFlo is a Software as a Service (SaaS) platform designed to help businesses manage customer conversations, automated broadcasts, and engagement across channels such as WhatsApp, Messenger, and Instagram.

2. Account Registration and Security

To use WaFlo, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your password and account credentials.
  • Accept full responsibility for all activities that occur under your account.

3. Acceptable Use and Meta Compliance

Because our Service integrates with third-party platforms like Meta (WhatsApp, Facebook, Instagram), you must strictly adhere to their policies. You agree not to:

  • Use the Service to send spam, unsolicited promotional messages, or bulk messages that violate the WhatsApp Business Messaging Policy.
  • Transmit any content that is illegal, abusive, harassing, or discriminatory.
  • Use the Service for any activities prohibited by Meta’s Commerce Policies or Business Terms of Service. Failure to comply with these rules may result in the immediate suspension or termination of your WaFlo account without a refund.

4. Subscription and Payments

WaFlo is a paid service. By subscribing, you agree to pay the fees associated with your chosen plan. All payments are non-refundable unless otherwise stated or required by law. We reserve the right to modify our pricing with prior notice to you.

5. Intellectual Property

All content, features, and functionality of the Service (including software code, designs, and text) are the exclusive property of Crown Softech Ltd. You are granted a limited, non-exclusive license to use the Service for your business operations.

6. Limitation of Liability

To the maximum extent permitted by law, Crown Softech Ltd shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of or inability to use the Service, including but not limited to lost profits, lost data, or business interruption (such as your WhatsApp Business Account being banned by Meta).

7. Termination

We reserve the right to suspend or terminate your access to the Service at any time, without notice, if you breach these Terms of Service.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

9. Contact Us

If you have any questions about these Terms, please contact us at: Email: admin@waflo.net

Company: Crown Softech Ltd

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